Shipping Policy

Shipping Policy

All orders are processed and shipped within 1-2 business days after the order is placed.

INTERNATIONAL SHIPPING

We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.

All orders ship within 1-3 business days of purchase, depending on the shipping method.
Order cut-off time : 3 P.M. EST

We offer:

  • Free Shipping and 3-day processing time

SHIPPING TIME:

  • USA: 5-12 days
  • Canada: 8-21 days
  • United Kingdom: 8-21 days
  • Australia and New Zealand: 7-21 days
  • Europe: 7-21 days
  • Rest of the world: 7-21 days

If you just received a shipment notification, please allow 1 to 6 working days for the tracking information to update.

Damages

Please inspect all packages upon delivery. If any damage is noticed, either refused delivery or accept the package and note "DAMAGED" on the carrier's delivery record. Please take photographs of any damage to the package or product. Contact us at hello@akemibaby.com right away so we can file a claim and send a replacement item if needed. If no damage is reported within 48 hours of delivery, we are unable to provide a replacement or issue a refund.

Lost Shipments

If your tracking shows a delivery was made but you did not receive the package, please contact us immediately at  hello@akemibaby.com so we can initiate a trace with the shipping carrier. If a traced package shows delivered but you still cannot locate it, we will determine the best resolution on a case by case basis.

Exchanges/Returns

Please see our Returns and Exchanges Policy for full details on how to process a return or exchange. We hope you love your items! Please reach out to our Customer Service team at hello@akemibaby.com with any other questions. with any other questions.